Privacy Policy for relentlessCurious

1. Introduction

Welcome to relentlessCurious ("we," "us," "our"). This Privacy Policy applies to our website, relentlesscurious.com, and any related products or services that do not have their own specific privacy policy (collectively, the "Services").

For other policies, please see:

• • Spiral Animator Privacy Policy
• • Swarm Rippler Privacy Policy
• • Doorways '25 Privacy Policy

We are committed to protecting your privacy. This policy explains what information we collect, how we use and share it, and the choices you have regarding your data. By using our Services, you agree to the collection and use of information in accordance with this policy.

This policy is provided by Ian McKenzie on behalf of relentlessCurious.

2. Information We Collect

We collect information in a few different ways to provide and improve our Services.

A. Information You Provide Directly

We may collect the following information if you choose to provide it, for example, by creating an account, posting content, or contacting us:

• Personal Identifiers: Your name, email address, username, password, and phone number.
• Profile Information: A profile picture, biography, or location.
• User-Generated Content (UGC): Any content you create, submit, or upload, such as photos, videos, text posts, comments, reviews, purchase orders, or instant messages.
• Shipping Information: Physical addresses for the fulfillment of orders.

B. Information About Your Payments

When you make a purchase, your payment is processed by a third-party payment processor, Stripe. We do not collect, store, or have access to your full payment card details. We may receive transactional information from Stripe, such as confirmation of payment and order details, but not your sensitive financial information. Your payment information is subject to Stripe's own privacy policy.

C. Information We Collect Automatically

When you use our Services, we may automatically collect certain information:

• Usage Data: Information about your interactions with our Services, such as the features you use, pages you visit, and time spent on the Services. This may include performance and crash log data.
• Device Information: Information about the device you use to access our Services, including device model, operating system, unique device identifiers, and IP address.
• Location Data: We may collect your approximate location based on your IP address or more precise location if you grant permission while using location-based features of our Services. This data is only collected while the Services are actively in use.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services.
• To create and manage user accounts.
• To process transactions and fulfill orders.
• To personalize your experience and deliver relevant content.
• To communicate with you, including responding to your support requests, sending administrative messages, and providing information about the Services.
• For analytics, to understand how our Services are used and to improve them.
• For security purposes, to prevent fraud, and to enforce our terms and conditions.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the circumstances described below:

• Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting, data storage, and analytics. These providers are contractually obligated to safeguard your data and are not permitted to use it for their own purposes.
• Payment Processors: As mentioned, we share transaction information with Stripe to process payments.
• Legal Obligations: We may disclose your information if we are required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

5. Data Retention

We retain your personal information for as long as you maintain an account with our Services. Upon deletion of your account, we will take steps to permanently delete all associated data, unless we are required by law to retain it for a longer period (for example, for tax or accounting purposes).

6. Your Data Rights and Choices

You have control over your personal information.

• Account Deletion: You may delete your account at any time through the self-service options within our Services. This action is permanent and cannot be reversed. All personal information and user-generated content associated with your account will be permanently destroyed.
• Manual Deletion Request: If you are unable to access your account and wish to request its deletion, please contact us. We will need to verify your identity before proceeding with the deletion to protect your privacy and security.
• Access and Updates: You may review and update your account and profile information through your account settings.

7. Children's Privacy

Our Services are intended for adults and are not directed at children under the age of 13 (or a higher age threshold where applicable by law, such as 16 in the European Union). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete their account and all associated data, unless we are legally obligated to retain it.

8. User-Generated Content and Account Termination

You are solely responsible for the User-Generated Content you submit. We maintain a zero-tolerance policy for hate speech, violent or threatening speech, harassment, or any content that is objectively unkind or adversarial.

We reserve the right, at our sole discretion, to remove any content or discontinue access to our Services for any user at any time, for any reason, including for violation of our terms. If such a discontinuation is enacted, the user's account and all associated data will be permanently deleted, unless we are legally obligated (e.g., by a court order) to preserve it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]