Company: relentlessCurious by Ian McKenzie
Services: Physical goods from relentlesscurious.com
Effective Date: July 23, 2025
This policy outlines the terms related to the shipping of physical goods purchased from relentlessCurious.
All orders are processed within 3 to 10 business days (Monday to Friday, excluding holidays) after receiving your order confirmation email.
We ship all orders via Canada Post.
A flat rate shipping fee will be applied to all orders at checkout.
Please note that we are a small, independent operation, not a large corporation. While we will ship your order within the processing time, delivery timelines are subject to Canada Post's operations and can vary significantly. Estimated delivery can range from 1 to 20 weeks. We cannot guarantee a specific delivery date. Your patience and understanding are greatly appreciated.
We can ship small items that fit in a standard letter envelope internationally.
At this time, we do not accept automated orders for physical goods larger than a letter envelope to destinations outside of Canada. If you are outside of Canada and wish to purchase a larger item or a large quantity of items, please email us first at [email protected] to discuss if a special arrangement is possible.
Standard shipping does not include tracking. If you require a tracking number for your order, please contact us at [email protected] before placing your order to arrange it. Please be aware that requesting tracking will incur an additional charge.
We take care in packaging our artwork. In the unfortunate event that your order arrives damaged, or if you believe it has been lost in transit, please contact us immediately at [email protected].
To help us resolve the issue, please include your order number and a photo of the item's condition. We address these situations on a case-by-case basis and will work with you to find a fair reconciliation.
